If you are submitting a technical support ticket, please check the Date or Purchase. If the problem persists, please call our sales hotline at 1 (877) 297-6937. The face of the contact center is ever changing, but more and more retailers are no longer offering every possible contact channel to their customers.
FACT: Due to the prevalence of mobile communication, it has been expected that 75% or more of regular shoppers will have engaged in a live chat with a retailer by 2013, according to a research conducted by a subsidiary of Log Me In.
FACT: According to this study, 1 in 5 shoppers, once introduced, preferred live chat as their communication method of choice when contacting a retailer, no matter the circumstance.
Here at Today’s Digital Solutions, we believe Live Chat is the next step in customer satisfaction, for any business.
Tune in to “Cyber Beat Live,” a new monthly live web show in which host and IBMer Bob Stasio talks with various expert guests about hot topics and trending news in the cybersecurity and intelligence communities.
Use the links below to find answers to common questions, obtain troubleshooting tips, learn about our power management software, view warranty details, and examine product literature (including user manuals).
The Power Pedia glossary provides definitions for company and industry terminology.In order to be successful with Live Chat, we believe a specific framework must be used.While Live Chat is exponentially beneficial, there is a way to do it wrong.Stasio also served on the initial staff of US Cyber Command.During the troop surge of 2007, his intelligence unit supported the detainment of more than 450 high-value targets.The Knowledge Center offers an array of informative resources about Cyber Power products and related topics: FAQs, a glossary, general literature, product literature, product warranties, a video library, and software tools.