The facility was named the Centro Hub and was opened for service on February 4, 2013.
The traditional transfer point for Utica transit services was the 'Busy Corner', the intersection of Genesee Street, Bleecker Street and Lafayette Street.
Funding was made available in 2005 for a new downtown transfer facility.
The transfer point was moved one block east to a new $6.2 million facility on Charlotte Street between Bleecker and Elizabeth Streets.
This portion of Charlotte Street was closed to traffic and a new center boarding platform with 10 bus bays constructed.
Since 1989 all Centro routes in the Syracuse area are accessible to wheelchair patrons. Centro also provides zero-fare bus service on the SUNY Oswego campus. Centro of Cayuga provides service connecting Auburn and outlying rural communities with Downtown Syracuse.
Centro assumed operation of Auburn-Syracuse intercity bus service from Onondaga Coach on August 30, 1993.
Demolition work at the site began in March 2012 and construction of the new facility was completed by the end of the year.
Initial plans to build a two-floor city parking garage in conjunction with the transfer center have now been shelved.
CENTRO won the American Public Transportation Association's 2006 "Outstanding Public Transportation System Achievement Award" for bus companies serving 4 million to 30 million riders a year.
Centro operates four separate systems concentrated in the urban areas of the counties served.
Other amenities include a headhouse with enclosed waiting area, a Centro Information booth, bus ticket vending machines and public restrooms.