Millions of Americans visit online dating websites every year hoping to find a companion or even a soulmate.
A recent e Marketer paper cited live chat as being directly related to 38% of online purchases.
And, 62% of consumers who have used live chat said they would be more likely to purchase again from the merchant who provided the service.
You can use carefully worded standardized canned messages to automate parts of the conversation and augment your professional profile.
Use this feature with good judgment, because too many canned messages can make your customers think they’re talking to a machine rather than a real person.
Action: At the conclusion of a live chat session, offer to email a copy of the transcript to your customer for their records.
When customers arrive within a live chat conversation, they should be greeted professionally and with courtesy.
In addition to losing your money to someone who had no intention of ever visiting you, you may also have unknowingly taken part in a money laundering scheme by cashing phony checks and sending the money overseas and by shipping stolen merchandise (the forwarded package).
In another recently reported dating extortion scam, victims usually met someone on an online dating site and then were asked to move the conversation to a particular social networking site, where the talk often turned intimate.
Unfortunately, it’s difficult to help customers through this stage when they see nothing more than a computer screen. Live chat allows your agents to help mitigate that sense of risk by providing reassurance and a sense of value in the product being purchased. Below are 25 tips to help you get started with live chat.
Be sure to read through to the end as you’ll see more advanced techniques towards the end of the post.
Recognizing an Online Dating Scam Artist Your online “date” may only be interested in your money if he or she: Do not send money through any wire transfer service to someone you met online.